On this website and in our YouTube reviews we rate hotels, flights and lounges. Our ratings are based on a detailed, transparent system that covers every aspect of your stay or flight.
Here we would like to share the base on which we rate the different areas.
Below is a long list of topics with all aspect that we rated out of 10. Following the meaning:
- 0 points = very poor
- 10 points = fully meets expectations
- Non-existent aspects are not rated so as not to distort the average
This process ensures that our ratings are fair, understandable and to the point.
Table of contents
Pre-check-in & Check-in
- Information & documents provided before check-in
- (Organised) arrival
- Arrival
- Welcome on arrival
- Help with unloading luggage
- Escort to check-in
- Check-in online
- Check-in at counter
- Friendliness
- Waiting time
- Refreshments
- Surroundings
- Room ready
- Member status
- Additional benefits
- Upgrade
Room / Suite / Villa
- Welcome gift
- Number of rooms
- Living room
- Equipment
- Size
- Cleanliness
- Bedroom
- Size
- Cleanliness
- Equipment
- Bed – Comfort
- Bed – Quality bedding
- Bed – Number of pillows & blankets
- Bed – Size
- TV available
- Additional amenities
- Turndown
- available
- What is done
- Bathroom
- Cleanliness
- Size
- Equipment
- Shower / rain shower
- Bathtub
- amount of sinks
- amenities
- available
- which brand?
- Balcony / Terrace
- Size
- Cleanliness
- Amenities
- Minibar
- available
- Content
- free or chargeable?
- View
- View
Pool
- available?
- Cleanliness
- Size
- Temperature
- Loungers
- Quantity – sufficient?
- Comfort
- Cleanliness
- Jaccuzzi
- available
- Size
- Temperature
- Cleanliness
Beach
- available
- Distance
- Size
- Cleanliness
- Loungers
- Quantity – sufficient?
- Comfort
- Cleanliness
- Free or chargeable?
Gym
- available
- Size
- Facilities
- Cleanliness
Spa
- available?
- Size
- Facilities
- offers
- Cleanliness
Further Aspects
- Kid´s Club
- available
- Size
- offers
- Tours
- offers
Lounge
- available
- Facilities
- offers
Restaurant(s)
- Number – listed and rated individually
- Size
- Facilities
- Service
- Food quality
- Food quantity
Bar(s)
- available
- Size
- Equipment
- Service
- Quality of drinks / food
- Quantity of drinks / food
Breakfast
- Type – buffet / menu / both
- Presentation
- Offer
- Quality
- Quality
- Service
- Volume and guest frequency
Check-out
- Assistance with luggage transport
- Prepared?
- Duration – waiting time
- Friendliness
- Question about stay
- Question about assistance with departure
Departure
- Assistance with Departure
- Farewell
- Help with loading luggage
How we publish the rating
All scores of the individual aspects are used to calculate the average score, which is then published in our reviews on this website. Finally, we calculate the overall score from all sub-categories, rounded up or down, and share them with you here and in our YouTube reviews.