On this website and in our YouTube reviews we rate hotels, flights and lounges. Our ratings are based on a detailed, transparent system that covers every aspect of your stay or flight.
Here we would like to share the base on which we rate the different areas.
Below is a long list of topics with all aspect that we rated out of 10. Following the meaning:
- 0 points = very poor
- 10 points = fully meets expectations
- Non-existent aspects are not rated so as not to distort the average
This process ensures that our ratings are fair, understandable and to the point.
Table of contents
Pre-check-in, Check-in & Security Check
- Information & documents provided before check-in
- Check-in online
- Check-in at the counter
- Security check
Lounge
- Lounge available?
- Admission, friendliness of staff
- Quality of premises, cleanliness
- Quality & quantity of food & drinks
- Additional amenities, such as showers, dormitories and/or special features
Boarding
- Gate – location, size, order
- Punctuality
- Boarding – priority boarding, order, accessibility
- Welcome at the aircraft door
- Welcome on board – escort to seat, drink, hot towel
Cabin
- Cleanliness
- Size
- Own air supply / own light in the cabin ceiling
- Lighting
Seat
- Size
- Legroom
- Table
- Storage space
- Bed
- Comfort
Washrooms
- Number
- Cleanliness
- Equipment
- Size
- Amenities available?
Amenity Kit
- available?
- Exterior / Bag
- Contents
Service
- Friendliness & attentiveness
- Professionalism
- Speed
- Simultaneity?
Culinary offer
- available?
- When does
- serve when served from two sides – simultaneously?
- Is there a choice?
- Quality of food
Entertainment & Information
- Monitor available? Size
- Selection
- Quality
- Wifi available? Cost?
Arrival
- Announcement / information before landing
- Punctuality
- Parking position – finger or apron
- Route to the building, transport to the building if necessary
- Passport control / immigration
- Baggage reclaim
How we publish the rating
All scores of the individual aspects are used to calculate the average score, which is then published in our reviews on this website. Finally, we calculate the overall score from all sub-categories, rounded up or down, and share them with you here and in our YouTube reviews.