We tested the new FOX Service for you, right after its launch
100 years of Lufthansa—meaning not only a specially designed chocolate, but also a brand-new FOX, or Future Onboard Experience Service. And that’s exactly what we’re testing today, in its slightly scaled-down version, in A380 Business Class on our flight LH 762 (LH762) to Delhi.
Review #124
| Departure – Scheduled (Current) | May 12, 2026, 12:55 (13:15) |
| Arrival – Scheduled (Current) | May 12, 2026, 23:55 (23:41) |
| Flight time – scheduled (current) | 7:30 (6:55) |
| Delay | 20 minutes at departure 14 minutes earlier upon arrival |
| Aircraft Type (Aircraft ID) | A380-800 (D-AIMC) |
| Travel Class | Business |
| Seats | 26A |
Content
Getting Here
For this trip, we drove to Frankfurt Main Airport. The airport is located right off the A3 and A5 highways and is therefore excellently connected to the German highway network—you can get here quickly and easily from almost any direction. Parking right at the terminal is, of course, an option, but can get quite expensive, especially for longer trips. If you want to save a little money, it’s best to book one of the parking lots just outside the airport in advance—most offer a free shuttle to the terminal and are significantly cheaper over the long term than the on-site parking garages.
If you prefer to travel by train, getting to Frankfurt Airport is especially easy: The long-distance train station is located right at the terminal, where ICE trains from all over Germany also stop—you basically step off the train and find yourself right inside the terminal. You can also reach the airport from downtown Frankfurt in about 15 to 20 minutes via regional trains and the S-Bahn. And even long-distance buses take you directly to the airport, as many routes stop there as well.
For anyone who doesn’t want to drive or take the train: A taxi or ride-hailing service will also get you to the terminal reliably—often the most stress-free option, especially for early departures or when you have a lot of luggage.
Departure Airport
As Germany’s largest airport, Frankfurt Airport offers countless direct flights to destinations around the world, ranging from ultra-short routes—such as those to Stuttgart and Nuremberg—to particularly long-haul flights as far as Buenos Aires, with a flight time of nearly 14 hours.
The airport is constantly being improved, renovated, and expanded. A major milestone was reached just at the end of April 2026: new Terminal 3 officially began operations. In the future, the three gate sections—G, H, and J—will handle up to 19 million additional passengers annually, and in the weeks following the opening, a total of 57 airlines will gradually relocate there from the former Terminal 2. Frankfurt is thus undergoing a period of significant transformation.
Frankfurt Airport handles a total of over 70 million passengers annually, and Lufthansa considers Frankfurt its home airport. Its flights, as well as those of its Star Alliance partner airlines, will continue to be handled in Terminal 1.
Check-in & Baggage Check-in
We checked in online from home ahead of time and were able to choose our seats conveniently and completely free of charge. As usual, it worked really easily through the app.
However, since we wanted to check our luggage, we went to the counter at the airport anyway and checked our suitcases in person. Business Class counters are located in Terminal 1, Departure Hall A, and were quick and easy to find. Checking in was straightforward and involved very little waiting—though we could have also used the self-service baggage drop, which is also available in Terminal 1: There, you simply scan your boarding pass and attach your luggage tag yourself before checking your bags on your own, which makes the whole process even a bit faster. And of course, it’s also a great option if you’re not in the mood for face-to-face interaction.
Security Check
We went through security right in Terminal 1A. As you probably already know, that’s the one we usually use. It’s the shortest route from the Business Class check-in area, and there’s also a separate Business Class area there that we were able to use. It was really quiet here around lunchtime, so we were through in no time.
One particularly nice thing here is that, thanks to the modern CT scanners, liquids and electronic devices can simply remain inside your carry-on luggage and don’t have to be taken out—this has significantly sped up the entire process and, above all, made the security check much more relaxed.
Feeder flight
However, in order to catch flight LH 762 to Delhi, we first had to fly to Munich. This connecting flight handled at Gate A17. The process started on time and went extremely smoothly—as always, boarding took place in groups, with passengers who needed assistance boarding first, followed up by premium guests.
So, on one of Lufthansa’s A320, we took flight LH 100 from Frankfurt to the Bavarian capital taking us just under 50 minutes.
On this short hop, we were served a small snack consisting of a savory puff pastry, a mini smoothie—which was really, really delicious—and some fruity yogurt. More than enough for such a short trip. We also can’t forget to mention the anniversary chocolate served to celebrate the company’s 100th anniversary. And, of course, drinks of your choice.
Transit airport
Munich-Erding Airport—also known as Franz Joseph Strauss Airport—is just a transit airport for us on this trip. That’s why we won’t be providing any information here about getting there or the check in process.
Munich (MUC) is very well organized as a transit airport and is considered Germany’s second-most important hub. Transferring flights here is generally smooth and intuitive, even for passengers transferring here for the first time.
The airport is generally divided into two terminals. Terminal 1 being segmented into several modules and primarily used for point-to-point service by international airlines outside the Star Alliance. It wasn’t until the fall of 2025 that a new, approximately 360-meter-long boarding gate section for non-Schengen traffic was added here, equipped with modern CT scanners at the security checkpoint.
Terminal 2, including the adjacent satellite building, is reserved exclusively for Lufthansa and its Star Alliance partners, making it the actual transfer hub. The satellite building is not directly accessible from the landside—simply check in as usual at Terminal 2, and after passing through security, take the airport’s own subway beneath the apron to reach it in less than a minute.
Located between the two terminals is Munich Airport Center (MAC), a shopping and service area with numerous shops, restaurants, and other amenities that connects the two terminal areas.
Source: Munich-airport.de
Lounge in Munich
Before our flight from Munich to Delhi, we stopped by the Senator Lounge at Munich Airport, right across from Gate L13. We’ll show you what it was like there and what you can expect in our separate review of flight LH 772 —feel free to check it out; it’s worth it!
Boarding
From the lounge, we made our way to the H gates: Lufthansa even takes over gates H46 through H48 to handle its largest aircraft. Before boarding, there’s a document check you’ll need to complete—be sure to do so, or it will delay your boarding process.
To enter India, you’ll of course need your passport. On top of that, you’ll need a visa, which you can apply for online as an e-visa in various formats and pay for right away. You’ll also need to fill out a digital arrival card, which you can do no earlier than three days before your arrival.
On our flight, the boarding process began on time, and of course, families with small children, as well as passengers who needed assistance boarding, were invited to board first. Next, premium passengers were processed at Gate H46 —starting with First Class and HON Circle members, followed by Business Class and Senator members. All other travel classes and boarding groups were asked to board at the other two gates. This is, of course, particularly convenient as it allows so many more passengers to board at the same time.
What made this flight truly special was that we boarded the A380 via three different bridges—and for our first time, Business Class passengers boarded through the left door, which was really cool itself.
Welcome aboard
We were greeted warmly at the door, and then made our way through First Class to the back of the plane to Business Class, which Lufthansa had just installed so recently, in fact, that the cabin still smelled like a new car!
The customary almonds were already waiting for us at our seats as a welcome snack, and we were able to choose from a selection of welcome drinks. We opted for a glass of Avionic, and shortly afterward, the menus were handed out—including a short, personal welcome message from the crew. A hot towel was also provided.
Start & Routing
We departed Munich on time and headed southeast from there, first over Austria, Hungary, and Romania. The route then took us across the Black Sea and through Turkey, past Georgia and Azerbaijan, then through Turkmenistan along the northern borders of Iran and Afghanistan to Pakistan. From there, we finally continued on to India, where we reached our destination, Delhi.
Source: flightradar24.com
Cabin & Seats
Lufthansa’s A380-800 features 8 First Class seats at the very front of the upper Deck in its new Business and First Class seating configuration, as well as a total of 68 Business Class seats in two spacious cabins arranged in a 1-2-1 configuration. At the very back, there are 35 Economy Class seats arranged in a more comfortable 2-4-2 configuration.
The main deck features Premium Economy in the forward section between the first two pairs of doors, with 52 seats in a 2-4-2 configuration, as well as 336 Economy Class seats in a 3-4-3 configuration.
Source: aeroLOPA.com
The Business Class features Thompson seats in the familiar 1-2-1 configuration, which you may already be familiar with from the Philippine Airlines A350s that Lufthansa has acquired—a quick side note: We’ll be flying back from Mumbai to Munich on exactly that type of aircraft. Discover Airlines will by the way also be getting these seats starting in 2027 as part of a retrofit of its Ocean Blue Business Class on 16 A330s, and possibly on future A350s as well.
Lufthansa stays true to its color scheme here: dark blue paired with gray and brown. There is no door, but there are the storage compartments on the cabin wall that are typical of the A380.
The seats are arranged in a staggered pattern and are located either directly by the window or the aisle on the sides of the cabin. In the middle of the cabin, aisle and middle seats alternate. Today, we’re taking a closer look at seat 26A. It’s located right against the cabin wall, giving you unrestricted access to two windows, and the partition on the aisle side provides excellent separation and great privacy.
The control panel for the seat is very minimalist and really easy to understand—it can be adjusted manually or moved to one of three preset positions.
The side console features a power outlet and a USB-A port (unfortunately no USB-C though). It also includes a hook for headphones, a reading lamp, a hook for storing glasses, and an open storage compartment. To the right of the large monitor, there is a magazine rack and a coat hook.
The remote control for the monitor is located below the armrest, and this is also where the table is located, which can be easily extended at the push of a button.
All in all, the sense of space and seat width are really great, and we liked it overall. The seat is very uncluttered, simple, and easy to understand.
Of course, the seat can also be easily adjusted to a horizontal reclining position by holding down the corresponding button—and here, too, the generous legroom is clearly evident. The footwell is also quite spacious and offers plenty of room for your feet.
Upon boarding, slippers, a blanket, and a pillow were already waiting for us—though Lufthansa did not provide mattress pads for passengers on this daytime flight. Personally, I always find that a bit of a shame, since many passengers would like to use their seat as a full-size bed even though this was not a red-eye flight.
Entertainment
Of course, the entertainment program here also focuses on the monitor. With the new seats, the screen is quite large, has brilliant picture quality, and is very easy to operate via touchscreen. But if you don’t want to slide all the way forward in your seat every time you want to make a change, you can, of course, do so using the remote control. In addition to movies and TV shows, the selection includes documentaries, music, games, news, and, of course, a live camera feed.
Amenities
Of course, no flight like this would be complete without an amenity kit. In this case, it was the 100th-anniversary special edition featuring a large “100” and the Lufthansa logo. The contents, however, don’t really differ from other kits—they include: a sleep mask, earplugs, socks, a toothbrush and toothpaste, a mint, and headphone covers. The only difference: The creams (Lipbalm & Hand cream) are no longer from L’Occitane but are now from Babor, and in First Class, they’re from Dr. Babor—so there’s still a clear distinction between the travel classes.
Food, Drinks & Snacks
As mentioned earlier, we were among the first passengers to try out the newly introduced FOX Service for you on this flight.
Most of FOX’s innovations actually take place behind the scenes: The food is no longer frozen, but is freshly cooked and only reheated on board—according to FOX’s press releases, this is apparently the biggest challenge, especially when working with the caterer. In addition, there is new tableware, a dessert service, and from now on the option to customize your own breakfast selection, similar to what SWISS already offers.
By the way, the cake service from a special cart is only available on flights departing from Frankfurt or Munich that last more than 10 hours, and exclusively on daytime flights—unfortunately, it was not available on this shorter flight.
If you’d like, you can choose your main course in advance to make sure you actually get the dish you want and that it isn’t sold out. In addition to the three dishes that are available anyway, there are also three exclusive alternatives that are only available by advance order.
On this daytime flight to Delhi, the main meal is, of course, lunch.
The new service kicked off with an amuse-bouche of buttermilk mousse and caponata. For the appetizer, we chose the corn-fed chicken tonnato with capers and lemon—which was truly delicious. We were particularly struck by the new china; it’s manufactured in the Black Forest and looks really chic.
For the main course, Fabian had the veal meatloaf and Julia had the jumbo shrimp—both dishes were pre-ordered via the Lufthansa app. To finish off the meal, they had a truly delicious strawberry-basil tartlet for dessert. Both skipped the cheese course though.
The second meal— dinner —can now be chosen flexibly from the Sky Selection—whenever and whatever you like. After another refreshing towel, served once again in a small bowl, both had the Indian curry.
In fact, the new system didn’t really catch on with most passengers—virtually all of them received their second meal service as usual during the full service round, and somehow it wasn’t communicated very clearly that everyone could choose when to receive this service by themselves.
Here’s the full menu for you to read through and browse.
Restrooms
A total of 4 restrooms are available for Business Class passengers. Two are located in front of the forward cabin, and two are between the two cabins. The restrooms themselves are not particularly different from any standard airplane restroom. In addition, you’ll find mouthwash, refreshing wipes, and the usual, famous L’Occitane hand cream. It’s not entirely clear why they didn’t switch to Babor here to maintain consistency with the new amenity kit brand—though, of course, that’s a very niche detail.
Service
On this flight, we focused primarily on the new FOX service. However, as mentioned above, the passengers haven’t really picked up on it yet. But that will likely change. Unfortunately, the fact that passengers can choose when to have their second meal wasn’t really communicated effectively—which we found unfortunate.
Otherwise, the service from the cabin crew was, as is almost always the case with Lufthansa, really great. The flight attendant who took care of us was really nice; she even gave us some insider tips for India and was very attentive and in a great mood throughout the whole flight.
Arrival
Just under 45 minutes before landing, the cockpit announced: the latest information on our destination airport, including the scheduled time for arrival and current weather conditions, before the cabin was prepared for landing. We landed at Indira Gandhi International Airport in Delhi just under a quarter of an hour early.
After arriving at the gate, it took some time for the jet bridges to be positioned at the Airbus A380-800 so that we could disembark through the upper left front door.
Destination Airport
The airport in Delhi is fairly easy to navigate and well-signposted. Even though it’s early in the morning—around half past twelve—it’s actually quite busy. If this is your first time arriving in India, you should head straight to the fingerprint registration kiosks. These machines are prominently placed at several locations along the way to immigration, and airport staff are on hand to remind you that you must complete this process there first before you’re allowed to go through immigration.
Important tip for going through immigration late at night: DO NOT go to the First and Business Class counters, because there are only two or three people working there in the middle of the night. There are significantly more staff on duty at the e-Visa counter—so you can save a lot of time there.
After clearing immigration, you’ll be lead straight to the large baggage claim area. You can check a large monitor to see which conveyor belt your bags will arrive on. As we arrived, however, the baggage distribution was rather random, took forever, and—most importantly—no one paid any attention to who had a priority tag on their suitcase—all the bags were totally mixed up.
Leaving the airport is actually very straightforward. All the usual transportation options are available. However, if you want to order an Uber or similar service online while you’re there, it can get difficult. In my case, the airport’s cell service was apparently down for some reason, and I couldn’t access neither the Wi-Fi nor regular internet services. So I had to do it the old-fashioned way: withdraw cash and take a taxi. If you want to avoid this hassle in the middle of the night, I recommend booking a pre-arranged transfer for your pickup.
India Tour
For now, we’re just heading around the corner to the Andaz Delhi, before we check out JW Marriott, Hyatt Regency, The Leela, and the legendary The Imperial for you here in Delhi. After that, we’ll head to the Golden Triangle and then on to Mumbai via Goa. So stay tuned—it’s going to be exciting!
Conclusion
Is FOX the big hit? To be honest, we have to say that the service’s full strength and variety of offerings are probably best experienced on daytime flights lasting over 10 hours, when, among other things, the cake service—including eggnog—is offered. On this relatively short long-haul flight of just over 7 hours, there simply isn’t enough time to eat that much. Overall, it was more of an evolution than a revolution—but you’ll certainly notice here and there that things have changed: new tableware, fresher food and a new menu. In terms of design, the whole experience feels more cohesive than the somewhat fragmented experience of the past.
Points
Nevertheless, we’re awarding this Lufthansa flight, LH 762, from Munich to Delhi a well-deserved 10 out of 10 possible points.
Sure—it would have been even better if they’d offered a mattress topper and a pajama top, but overall, this decision on the company’s part is understandable. Even though it is a shame. Other than that, everything was great. Friendly service, new seats, and a fantastic flying experience on the A380. Perfect!
Recommendation
We can actually recommend this flight—or rather, this Lufthansa A380 with its new Business Class seating—to all travelers. Sure, there are other seat configurations where you can sit even closer together if you’re traveling as a couple, or enjoy even more privacy thanks to built-in doors. But for us, this configuration is really quite good.
Book with EVRYWHRE
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✔ Free breakfast
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YouTube Review
If you’d like to learn more about this flight and hear the engines roaring, be sure to check out our YouTube review. Enjoy!
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