A new Allegri cabin, new FOX service, and a first-hand look at the Privacy Seat. How does Lufthansa’s newest Business Class fare on a test flight to Delhi?
A last-minute upgrade to the brand-new Allegris cabin, plus a coveted window-side Privacy Seat — all at no charge — makes this flight with Lufthansa to Delhi feel almost like a stroke of luck. You can really feel the anticipation as the crew tries out their completely new service for the first time today — a mix of genuine excitement, minor hiccups, and the question of whether, at the end of the day, that typically warm Lufthansa touch still comes through. Find out how it all comes together in the end on this Lufthansa flight LH 760 in Business Class in our detailed review.
Review #132
| Departure – scheduled (actual) | May 21, 2026, 13:20 (14:47) |
| Arrival – scheduled (actual) | May 22, 2026, 0:55 (1:34) |
| Flight time – scheduled (actual) | 8:05 (7:18) |
| Delay | 1:27 h at departure 39 minutes upon arrival |
| Aircraft Type (Aircraft Registration) | Boeing 787-9 (D-ABPM) |
| Travel Class | Business |
| Seats | 4 K |
Content
Getting There
For this flight, I traveled by train and got off right at the long-distance train station at Frankfurt Airport. The station is right next to the terminals; it only takes about 5–10 minutes to walk across a bridge to get to the check-in hall of Terminal 1. The signage is really well done, and even with luggage, the route is easy to navigate — there are escalators and elevators at every turn. Of course, you can also travel by long-distance bus their stop is located directly above the long-distance train station.
Alternatively, you can, of course, take the S-Bahn from the surrounding cities, which will take you to the regional train station located directly beneath Terminal 1. From there, it’s just a few minutes’ walk to the terminal. If you’re coming by car, you’ll find plenty of parking garages right next to both terminals, but you should allow some extra time for the drive — especially during rush hour. In addition, parking directly at the airport is very expensive. In such cases, it’s highly recommended to use one of the parking service providers in the surrounding area. Often, you can book a parking spot in advance at a lower rate.
Departure Airport
Frankfurt Main Airport is Germany’s largest airport and the home of Lufthansa. From here, you can travel to all corners of the world on short-, medium-, and long-haul flights with nearly 100 airlines.
However, quite a bit has changed at Frankfurt Airport this year: The new Terminal 3 was officially opened on April 22, 2026, and regular flight operations began there the following day. By June 9, 2026, all airlines had moved there from the old Terminal 2 in several phases — most recently Air France and KLM. Terminal 2 has been closed to passenger traffic ever since and is undergoing extensive technical renovations. It is not expected to reopen until the mid-2030s at the earliest — so anyone familiar with the airport from earlier years should definitely check before traveling to make sure their flight is still departing from Terminal 1.
Currently, only Terminal 1 and the new Terminal 3 are still in operation. Terminal 3 is located south of the existing terminal facilities on the site of the former Rhein-Main Air Base and includes Gates G, H, and J. The two terminals are connected by the SkyLine train, which takes you back and forth between the buildings in about eight minutes. Outside the train’s operating hours (currently between 4 a.m. and 11 p.m.), shuttle buses provide transportation between the terminals.
Source: map.frankfurt-airport.com
Check-in & Baggage Check-in
When I made my reservation, it was clear that I would be flying the route on a Boeing 787-9 that was originally outfitted for Hainan Airlines. To be honest, I was a little disappointed that I wouldn’t get to try out the awesome new Allegris cabin just yet, but then I started looking forward to a more personalized flight experience. I thought that was pretty cool, too!
Then, about 5 weeks before the actual flight, I received an email from Lufthansa informing me that they had changed the aircraft and that the route would now be operated by a Boeing 787-9 with the new Allergris Cabin! Wow! What a surprise! And I was even happier when I discovered that, because of the aircraft change, all seat selection was free of charge. Meaning I could secure one of the coveted Privacy Seats without having to pay extra!
You can check in with Lufthansa via the app as early as 23 hours before departure. Of course, I did that right away, and the app immediately prompted me to enter my visa and passport information. I kept getting an error message every now and then while entering the information, but I was ultimately able to check in successfully and generate my boarding pass.
Upon arriving at the airport, I only had a small suitcase with me — one that I could have easily taken into the cabin — but I didn’t want to have to deal with it, so I checked it. I also felt that having my documents double-checked at check-in provided an extra layer of security.
It wasn’t exactly quiet, and I had to wait in line for a few minutes at the Business Class check-in in Hall A of Terminal 1. Funnily enough, they recently installed a display at the end of the line that tells you where the next available counter is and even sounds an audible chime. It kind of reminded me of a city hall office though… 😉
Check-in itself went really quickly; the lady was — as actually always — super friendly, and we even chatted for a bit. After just a few minutes, it was clear that my documents were in order, and I had checked my suitcase.
Security Check
My departure area was at Gates Z, so I decided to take the shortest route there. From check-in, head toward the A Gates and then take the escalator up. Interestingly, you have to scan your boarding pass first and only then go through passport control. For EU citizens, this is super easy and fast at the self-service kiosks. After that, you’ll proceed to security screening.
There’s a separate line for Premium and Economy passengers. As a Business Class passenger, I got in line for the former — which was a mistake. That line also includes all families with children, as well as passengers whose flights depart in less than an hour. As a result, it was crowded, chaotic, and took a long time. I easily waited in line for 30 minutes before it was my turn. After that, however, things moved much faster, and the actual security check went smoothly. You can easily leave your liquids and electronic devices in your bags here.
Lounge
Since I’m an Amex Platinum cardholder, I was allowed into the Lufthansa Senator Lounge in Area Z even though I had a Business Class ticket — normally, this Lounge is reserved for Senator and HON Circle members, as well as First Class passengers. It’s a nice perk that many people aren’t even aware of.
The Lounge is located in the non-Schengen area of Terminal 1, right near Gate Z50, just past passport control and security. From there, it’s just a few steps to the surrounding Z gates.
The Lounge itself is located one level above the Business Lounge and feels noticeably more upscale: Compared to the regular Business Lounge, the food selection is significantly larger — there are more hot dishes, a wider variety of snacks, and overall, the whole place feels a bit more exclusive and less crowded. Showers are also available, which is, of course, worth its weight in gold, especially on long-haul flights or after an early arrival.
Unfortunately, I didn’t have time to really enjoy it all this time — I headed straight to the gate without being able to make the most of the Lounge. I always find it a shame when I can’t use the Lounge properly, but this time it was definitely worth heading to the gate, because a surprise was waiting for me there.
Boarding
Our flight LH 760 to Delhi was handled at Gate Z17. A counter had been set up in the front area of the gate, where each passenger’s visa was cross-checked against their passport; after a successful check, each passenger received a small slip of paper that had to be turned in again during boarding. Unfortunately, there was no announcement or information regarding this additional check, and I, too, only noticed it by chance. Most passengers simply didn’t see it and, as a result, didn’t take care of it in time.
In addition, United passengers bound for the U.S. were also being screened next to and across from the gate, and all of this together caused quite a bit of commotion and confusion throughout the entire gate area.
Boarding itself began on time with pre-boarding for families with children and passengers who needed special assistance boarding. These passengers were actively approached and encouraged to board right away. There was quite a bit of chaos because all passengers had to stop by the visa counter one last time to hand in their slips before they could scan their boarding passes at the actual boarding gates. However, since some passengers hadn’t been checked yet, that had to be done at the same time. It was a complicated process.
After the boarding gates, we went down the stairs and had to board a bus. Our plane was parked pretty much at the very end of the tarmac — it easily took 10 minutes for us to get there.
Passengers then boarded the plane via two sets of stairs.
Welcome aboard
As I reached the top of the front staircase, I was warmly greeted and shown to my seat — 4K, to the left after the galley. To my complete surprise, the flight attendant assigned to me greeted me by name as soon as I sat down. I was served a welcome drink almost immediately, along with salted almonds. In addition to water and Champagne, the Lufthansa Signature Drink “Avionic” was also available. And a hot towel found its way to me as well.
Start & Routing
Unfortunately, the “Busgate” incident meant that boarding took longer than planned, and on top of that, we didn’t receive the go-ahead for takeoff from the technical department as quickly as expected, as is usually the case. To make matters worse, a trolley carrying food and supplies for Business Class was missing and had to be brought all the way from the production area, which took a lot of time. As a result, we stood at the parking position fully loaded for an hour and couldn’t take off. The delay gradually grew longer and longer as time went on.
In the end, we were backed out of our parking spot in a really exciting way, but that meant we only had a short taxi roll to the runway.
From the departure in Frankfurt, our flight initially heads south over Austria, Hungary, and Romania, then turns southeast before skimming the Black Sea and continuing eastward over Georgia and Azerbaijan. The plane then crossed Turkmenistan and Afghanistan before heading over Pakistan and finally toward northern India, where we landed just under 40 minutes late.
All in all, it was a very direct route that took the shortest path through European and Central Asian airspace — so no major detours were necessary, but it was an exciting flight path nonetheless — especially the section over the Caucasus and Central Asia, which gave me a few interesting views out the window.
Source: flightradar24.com
Cabin & Seats
As mentioned earlier, I was really looking forward to finally flying in Lufthansa’s new Allergis cabin. That makes it all the more exciting for me to be able to show you this new configuration and my assigned seat today.
At the very front of the aircraft, between the first two pairs of doors, Lufthansa offers the following in their new Allegris cabin on this Boeing 78 -900 Dreamliner: 28 Business Class seats — including 4 Business Suites in the first row — all arranged in alternating 1 – 2 – 1 and 1 – 1 – 1 configurations. Directly behind this is the Premium Economy Class with 28 seats in a 2 – 3 – 2 layout, separated from the actual Economy Class — which has 231 seats in a 3 – 3 – 3 layout — only by a visual divider on the cabin ceiling.
Source: aeroLOPA.com
The cabin itself looks very tidy and, likely due to the color scheme of light gray and dark blue with a few brown accents, has a calm and cool feel. In Business Class, there are no overhead compartments in the middle, which naturally makes the space feel even larger.
Conveniently, I was able to switch to a window seat as mentioned — now called a “privacy seat” at the Allergis cabin — early on, free of charge. Normally, pre-selecting this seat would come at extra cost. So I got lucky this time. Let’s take a closer look at my seat, 4 K.
As I got to my seat, I was super pleasantly surprised by how spacious it actually is. You do have to squeeze your way through the entrance though — it’s not particularly wide — but in return, get the maximum privacy possible without installing a door which is really great.
The seat itself is equipped with a three-point seatbelt, which must be fully fastened during takeoff and landing. During the flight, however, the shoulder strap can be unfastened for better comfort. As you board, you’ll find a pillow, a blanket, and a mattress pad waiting for you at your seat.
The console that separates the seat from the aisle has a small, lockable compartment that already contains a bottle of water and houses the built-in headphones. You can also store your smaller personal items here, and there’s a hook for hanging your glasses. Right below that are the power outlet and charging ports; on the shelf in front of it, you can even charge your phone wirelessly if you want — which really works!
You can adjust the seat using a control panel in the left armrest, though the preset for my favorite position — the relaxed semi-reclined one — is no longer available. Only the upright seating for takeoff and landing, as well as the completely flat reclined position, are preset. In addition, the seat and all other features, such as the light and monitor, can of course be controlled via the tablet.
Unfortunately, however, there isn’t much storage space available on this seat either. There’s a magazine pocket on the partition separating the seat from the cabin, and right next to the seat is an open storage area. On the other hand, you can now place items on a relatively large surface above the monitor, and the space in front of the ottoman is perfect for storing your shoes. The table can be easily extended by pressing a button located beneath the monitor — unfortunately, however, it can no longer be swiveled to the side. Making it really almost impossible to stand up when the table is set!
Unfortunately, due to a delay, the cleaning crew was obviously in a hurry, and there was a long streak of dirt running from the side of the table down to the floor. On top of that, there was an old and used sock lying on my footrest. Not exactly appetizing to be honest.
Of course, the seat can also be lowered into a completely flat reclining bed position at the push of a button, the armrest attached to the cabin wall as well, giving you even more freedom of movement around the shoulder area. For the new Allergis cabin, Lufthansa has also redesigned the mattress pad, making it thicker and thus even more comfortable. The legroom is also significantly larger and better compared to the old seats.
Entertainment
Of course, the entertainment program here also focuses on the monitor. With the new seats, the screen is quite large, has brilliant picture quality, and is very easy to operate via touchscreen. But if you don’t want to slide all the way forward in your seat every time you want to make a change, you can, of course, do so using the remote control. In addition to movies and TV shows, the selection includes documentaries, music, games, news, and, of course, a live camera feed.
Amenities
This time, there was a special amenity kit on my flight — the Lufthansa 100th Anniversary Edition. I think it’s really cool, in gray with a beige leather-like finish. The contents, however, are the same as usual: a refreshing wipe, a toothbrush, socks, a sleep mask, earplugs, a mint, and hygiene covers for the headphones. The only change is that, with the new Fox Service, the brand of the personal care products has also been updated. So now there’s a high-quality hand cream and a matching lip balm from Barbor.
Food, Drinks & Snacks
Right as she greeted me, the flight attendant assigned to me mentioned that the meal service on this flight would be the first one for the crew they’d be preparing under the new Fox system. They were all a little nervous and asked in advance for our patience in case it took a little longer. I thought this to be great communication as it meant we all knew what to expect and that we got to be part of something new.
On this flight, LH 760 — actually scheduled to depart around noon — Lufthansa served both lunch and dinner. For some time now, Business Class passengers have also been able to choose from an exclusive selection of main courses — but only if selected in advance via the app. These dishes are no longer available for selection once on board. They are therefore reserved only for passengers who have made their choice well in advance. I did the same and made my lunch selection weeks before the flight.
For most guests, the meal began with the opportunity to choose their dishes even before takeoff (due to the delay) — unfortunately, that wasn’t the case for me. I wasn’t asked for my starter choice until after takeoff. After that, we were served a hot towel — which was, unfortunately, very thin — followed by an amuse-bouche with the first round of drinks.
Next came the appetizer I’d chosen earlier — at that point, I was asked again what drink I’d like. After that, it took quite a while for my main course to be served. So I decided to seize the moment and sneaked out to the restroom briefly. When I came back, my meal was already on my table — I have to admit, I found that a bit odd. I would have preferred if the flight attendant had waited a moment until I was back in my seat.
For dessert, I was even able to choose two out of the three options offered. As for drinks — unfortunately, nothing was offered. I ended up proactively ordering coffee later on. Of course, that’s not a big deal, and it’s surely due to the new service concept, which still needs to be learned, but still was a shame.
The main new feature of the Fox Service is that you can choose the time for the second service as you like. For some reason, this didn’t really catch on with most guests, so dinner was actually served just like a regular service, and we were able to choose from four dishes — only one of which was hot. The Wrap I chose was okay, but to be honest, not particularly tasty.
Here’s the menu for flight LH 760:
Restrooms
A total of three restrooms are available to Business Class passengers on Lufthansa’s 787-900. The two located in the rear galley are quite spacious and bright. Compared to typical restrooms, these feel fresh, new, and modern. The top of the toilet lid is padded and can also be used as a seat, which adds to the elegant feel. There’s also a window built into the small room, bringing in even more light and somehow creating a cozy atmosphere.
Service
I generally really like Lufthansa’s service, always feel comfortable with the crews and, especially on long-haul flights, always feel a little at home. This flight was, of course, rather special for everyone involved, and both I and the crew were filled with joyful anticipation. Everything went great at first, but by the time the first meal service rolled around, there was somehow no one to be seen anymore. They probably needed all hands on deck in the galley – which is totally understandable, of course, but as I said, it was also a bit of a shame. I have to admit, I really missed having a quick chat with them now and then!
Arrival
I think the approach to Delhi is really special as you fly over the city for quite a while and get an interesting first impression. We landed smoothly but then had to taxi quite a long way to the gate on which we passed the Lufthansa aircraft from Munich, which had arrived some time before us.
The jet bridges were reached fairly quickly, and disembarking went pretty fast.
Destination Airport
The airport in Delhi is fairly easy to navigate and well-signposted. Even though it’s early in the morning — around half past twelve — it’s actually quite busy. If this is your first time arriving in India, you should head straight to the designated kiosks to have your fingerprints scanned. These machines are prominently placed at several locations along the way to immigration, and airport staff are on hand to remind you that you must complete all the necessary procedures there before you’re allowed to enter the country.
Important tip for going through immigration late at night: DO NOT go to the First and Business Class counters, because there are only two or three people working there in the middle of the night. There are significantly more staff on duty at the e-Visa counter — so you can save a lot of time there.
After clearing immigration, you’ll go straight to the large baggage claim area. You can check a large monitor to see which carousel your bags will arrive on. When we arrived, however, the baggage distribution was rather random, took forever, and — most importantly — no one paid any attention to who had a priority tag on their suitcase — all the bags were completely mixed up.
Onward Journey
Leaving the airport is actually very straightforward. All the usual transportation options are available. However, if you want to order an Uber or similar service online while you’re there, it can be tricky. In my case, the airport’s cell service was apparently down for some reason, and I couldn’t access either the Wi-Fi or regular internet services. So I had to do it the old-fashioned way: withdraw cash and take a taxi. If you want to avoid this hassle in the middle of the night, I recommend booking a pre-arranged transfer for your pickup.
India Tour
Fabi and Julia have been traveling through India for quite a while now and have checked out the Andaz Delhi, the JW Marriott, the Hyatt Regency, The Leela New Delhi, and the legendary Imperial New Delhi for you. They also checked out The Oberoi Amarvilas in Agra and Alila Fort Bishangarh in Jaipur—both located in the Golden Triangle.
But now we’re both heading on to Goa, where we’ll be checking out the St. Regis Goa and the Grand Hyatt Goa for you before continuing on to Mumbai. So stay tuned — it’s gonna stay exciting!
Conclusion
Well, the new Allegris seat is really great — at least the Privacy Seat right by the window. But we’ll definitely test out the others for you as well! I’m not really sure yet whether the new Fox Service actually delivers what it promises. On this flight, at any rate, I definitely missed Lufthansa’s typical openness and friendliness — that warm, welcoming smile and the sense of being well taken care of. The crews are actually great at all of that. Unfortunately, that’s certainly been lost here due to the new service concept. Too bad!
Points
Consequently, I can only award this flight, LH 760 from Frankfurt to Delhi, 8 out of a possible 10 points.
Unfortunately, I have to deduct a point for the stain on the seat and the sock that was left behind. Things like that really shouldn’t happen. I’m also deducting a point for the lack of interaction with the flight crew which actually left me a little sad.
Recommendation
The new Allegris cabin is great — at least, that’s what I think. In fact, though, I think this product is designed primarily for solo and business travelers. Couples can travel in seats next to each other, but they’re still separated by center consoles — and, most importantly, can never sit next to each other by the window. Families have to spread out quite a bit throughout the cabin.
Book with EVRYWHRE
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YouTube Review
Would you like to learn more about this flight from Frankfurt to Delhi and experience the new Allegris cabin in even greater detail? Then be sure to check out our YouTube review. It’s worth it!
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